Tampa office national AV rated law firm is seeking a Client Relations Assistant for its downtown Office. Firm offers a hybrid work schedule that combines remote and in-office work after 90 days.

This position alternates 2 days in office / 3 days at home, then 3 days in office / 2days at home the following week.

This individual will be responsible for handling all aspects of the billing relationship with a number of clients, including :

• Knowing the client’s guidelines and requirements.
• Auditing draft bills for guideline compliance and communicating with timekeepers re : same.
• Utilizing clients’ billing and document management programs including iTimekeep, iManage and multiple e-billing programs.

Tymetrix360, Counsellink, Legal-X, Legal Exchange, Ascent, LSS etc)

New hires will be trained on all programs, although previous experience is a PLUS.

• Add and update timekeepers in each of the systems
• Addressing auditing reports and preparing appeals to the clients
• Following up on payments or other accounts receivables issues with the client.
• Setting up new matters in Firm’s billing and document management systems on a rotational basis.
• Assisting with summarizing / consolidating client guidelines and updating billing protocols as well as keeping attorneys, paralegals and secretaries notified of same
• Assisting with updating and adding billing and client contact changes in Firm database on a rotational basis.
• Assisting in responding to client, attorney and staff questions and requests for information.

Looking for someone who is both able to work independently and as a team player, and be able to effectively manage multiple responsibilities on a daily basis.

Legal Assistant or Paralegal background preferred along with verifiable references.

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Last updated : 2024-04-23